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Callback can save you money on your international phone calls. Services are available from any TOUCH TONE PHONES (including mobiles) from anywhere in the world.
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What is Global Access Callback (GACB) ?
Primus Telegroup's callback service enables you to access the lowest international rates by dialing a US-based telephone number, letting the phone ring once and then hanging up. You will then receive a callback from Primus Telegroup's switch that allows you to dial your destination telephone number. The call is then routed over Primus Telegroup's extensive global network. This service can be used used on any touch tone phone. Our mobile rates are amongst the lowest you will find anywhere and to sign up online for service is simple and gives you access to the service within 24-48hrs.
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How Callback Works - Instructions for Using GACB
Callback is easy as A B C
Here is how it works:
You will be assigned a personal
U.S access number to our switch i the U.S which you then call each time
to activate the callback service. To call this phone number is completely
free of charge, as it is not an answered call. From your phone, you dial
a U.S. access number (DID) linked to the phone number
you are calling from. You must dial the normal international prefix
(which varies from country to country) before dialing the DID.
you call your personal U.S access number (DID) you will hear ringing signals.
To simplify to calling procedure you can easily program your U.S access number (DID) on your phones memory/speed dial function.
As you have seen, the procedure itself is simple. Dial a regular US telephone number, that has been provided by us, using your normal dialing procedures. Once you hear the ringing sound of the phone, hang up. You are not charged for this portion of the call. Within seconds, the system will call you back. When you answer the call, you will get a dial tone for you to place your call. You then dial the number you are calling and wait for the party to answer. After finishing your call, you simply hang up, or press a button on your phone to place another call.
More Global Access Callback details
Callback works from any touch tone phone (including mobiles) in any country
Callback is available to businesses, residents and temporary visitors of any country.
Once a month, you will be sent an invoice with complete call detail of
all the calls you have
5-digit account codes are available at no extra charge.
All rates are in US dollars. Actual billing time is 30/06. You will be
billed for the first 30
No charge for unanswered or busy signal calls.
In certain countries you will save on domestic calls as well, especially
calling mobile to mobile
You may cancel your service at any time - no questions asked, if not satisfied !
Frequently asked questions about Callback
A: Yes, in fact Telegroup's callback services has brought about a healthy competition in many telecom markets around the world, which has forced many national mobile phone service providers to lower their often outrageous calling rates. Callback is simply the result of innovative telecommunications developments. Telegroup's uses modern switching technology to route calls in a way that gives the customer the best possible rates. Callback has been available for over 10 years and usually saves the customer in any Country about 30-80 % on their national and overseas calls. Continued deregulation in international telecommunications has further enabled Telegroup to establish carrier agreements around the world to allow you to access the lowest cost lines.
there any monthly fees or minimums ?.
soon will my account be activated after I send in the application ?
I have been activated and I've received the Callback access number to call
in the US, called a DID, how do I use the system to make calls?
Example: if your DID
is 1-515-687-0400, then you should dial: 00-1-515-687-0400
I make more than one call without dialing the access number (DID) again
I need special equipment to use Callback services?
calling rates differ depending on the time of day?
can I change my Callback number?
you charge for incomplete calls or calls that receive busy signals?
I raise/increase my credit limit?
there additional monthly fees or extra charges for the ReturnCall service?
are my calls paid for?
I charged for the calls to my U.S access number DID ?
my rate based on full minutes
can I get a specific rate?
I have to change my existing long distance carrier to use the Callback
I use Callback with other phones then my regular home/office phone?
many access numbers (DIDs) can I request?
IS INTERNATIONAL CALLBACK LEGAL?
The following information relates to the legality of International Callback fromthe perspective of the Unites States Federal Communications Commission:
NEWS Report No. IN 95-15 INTERNATIONAL ACTION June 15, 1995FCC FINDS INTERNATIONAL CALL-BACK CONSISTENT WITHU.S. AND INTERNATIONAL LAW
The Commission has adopted an Order on Reconsideration confirming
that international "call back" service using uncompleted call signaling
violates neither U.S. nor international law. It said that call-back is
in the public interest because the resulting competition between U.S. call-back
providers and foreign carriers charging higher rates ultimately lowers
foreign rates to the benefit of consumers and industry abroad and in the
United States. The Commission added, however, that U.S. based call-back
operators may not provide call-back using uncompleted call signaling in
foreign countries where this offering is expressly prohibited by law. "Call-back"
offerings enable customers abroad to access U.S. international service
and pay U.S. rates for international calls rather than the generally higher
prices charged by foreign carriers. One means of accessing U.S. international
lines from a foreign country is by "uncompleted call signaling."
After the Commission, on April 12, 1994, authorized three U.S.
companies to resell international switched services in this manner, AT&T
requested reconsideration on the grounds that call-back using uncompleted
call signaling violated the federal wire fraud statute and Sections 201,
202 and 214 of the Communications Act. The Commission subsequently expanded
the proceeding to address questions of international law and comity which
had been presented by a number of foreign governments and carriers. The
Departments of Justice and State submitted views, at FCC request, on the
wire fraud and international issues respectively. The Commission
concurred with the Department of Justice opinion that the use of uncompleted
call signaling is not wire fraud because U.S. carriers do not charge for
such calls, and further confirmed that the practice does not violate the
Communications Act. The Commission also concluded that call-back using
uncompleted call signaling does not violate international law. It agreed
with the Department of State that call-back is not prohibited or otherwise
restricted by International Telecommunications Union (ITU) regulations.
The FCC noted, however, that some foreign countries have prohibited this
offering within their territories. It reaffirmed its view, as a matter
of international comity, that U.S. call-back operators are not authorized
to provide uncompleted call signaling in those countries whose laws explicitly
prohibit this offering. Accordingly, theCommission stated that it would
take enforcement action against U.S.
The Department of State will communicate the FCC findings to foreign
The FCC order does not address the legality of call-back methods other than uncompleted call signaling, since they were not the subject of AT&T's request for reconsideration. The order notes, however, that several foreign carriers commented that the "hot line" (or "polling") method of providing call-back causes network degradation. The Commission emphasized that such uses of the network which degrade network performance or impair service offerings would violate the tariffs of U.S. facilities-based carriers, and that these carriersdo take measures to stop such practices.
Action by the Commission June 13, 1995, by Order (FCC 95-224).
On June 15, 1995, the Federal Communications Commission issued an order which confirmed that call-back service using uncompleted call signaling violates neither U.S. domestic nor international law (10 FCC Rcd 9540 (1995). The order provided, however, that U.S. call-back providers are not authorized to provide service to customers in countries which expressly have declared the service to be illegal. To facilitate U.S. carrier compliance with thisprovision, the Commission stated that it would be prepared to receive documentation from any government which seeks to put U.S. carriers onnotice that call-back service using uncompleted call signaling has beendeclared expressly illegal in its territory.
The International Bureau maintains a public information file for suchsubmissions. This public file is designated as "International Call-Back: Foreign Law," and is located in the International Bureau's public reference room, at 2000 M Street, N.W., Room 102, Washington, D.C. 20554. The public fileand list of countries are for informational purposes only. Inclusion in the public file does not constitute Commission judgment on the issue of whether a submission by a foreign government would be valid evidence of illegality in a Commission proceeding. The public file contains information on the legal status of call-back service for the following countries:China, Colombia, Honduras, Indonesia, Netherlands Antilles, Peru, SaudiArabia, Uruguay, Venezuela.Copies of the information may be obtained from the Commission's contractor for public service records duplication: ITS, Inc. 2100 M Street, N.W., Suite140, Washington, D.C. 20037, (202) 857-3800
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